Customer Service Tips

 

Each and every company has different departments that are devoted to make everything run smoothly. In some company there are IT departments that check the system and customer support who are a team of people with different abilities sent on a mission to help customers. So as a customer support you keep asking yourselves, how you can provide a five star customer service support to these outside people and how you can develop a long term relationship with your customers.

Customer service somehow became the most unwanted work or responsibility that all other department would not dare to be transferred. Words alone are very powerful and they have a big impact on your employees so as your customers.

Here are tips on how to excel in customer service.

INVEST IN TRAINING

You have to make sure that you have to have a very best support customer service support. Wondering why? Because your customer deserves it – every support team has to know how quickly clients answer. It is important to know how to help them when being confused.

SET CUSTOMER’S EXPECTATIONS

Nothing impresses a customer more than when someone goes over and beyond the call of duty. Set customer proper expectation – let the customer know what you are willing to do for them. What services can you provide? If you set the expectation and then exceeded those expectations you will have the customer for life.

ENCOURAGE TEAM SPIRIT

Customer service is not the easiest job; you get tons of emails and phone calls with all sorts of questions. Your customer service support team has to be on their best toes all the time, make sure to encourage them and help them bond to make communication easier.

BE TRANSPARENT

If you made mistake do not lie to your customer. It is better to admit that the things you have got a little mix up or you got a problem than to annoy your customers by blaming them. Make it to your priority to fix the problem and keep your customer up to date.

VALUE CUSTOMER RELATIONSHIP

Customer relationship influence marketing. The happier they are, the more likely they will recommend your products or service. And also it is much easier in helping them when you can communicate.

No matter how hard it is to be part of the customer service and support team, you have to keep in mind the promise of providing them satisfaction and to keep them with you forever.

Aside from the products or services you offer, customer service also serves as the business reflection. Excellent customer service can make your business prosper. Through this, customer delight and customer loyalty can be obtained once you have an efficient customer service.

To make sure that your employee can serve an excellent customer service, here is your guide to make good customer service to improve your business.

1. Build a connection with your customer

Whether you have a big or small business, you can build a connection with your customer by smiling, greeting them nicely and ask what they need courteously. This will make the interactions memorable and your customer feels valued.

2. Response as soon as possible

Customer service should be present at all times. May it is personal or through online, you should entertain your customer as soon as possible. Not able to respond via phone, social media or emails let your potential customers go away. Also, this will result in unsatisfied customer service.

3. Equal customer service treatment

Customer service must be present at all times. May it be for customers who are too rich or not, being consistent to your service can make a solid place for every customer. Also, this can ensure that everyone receives the same equal treatment of customer service.

4. Give attention to customer feedback

Provide a customer feedback platform to let your customers share their opinions and experiences. You can make an online survey or customer reviews on Yelp or Facebook. Make sure that you will able to listen to your customer’s concern so as to give gratitude to those who appreciate your products or services.

5. Hire employees with good communication skills

You must hire employees who possessed good communication skills. A shy and timid employee will only result in customer loss once the customer felt neglected. Remember that your employees are your customer service representative that serves as your business speaker that face your customers.

6. Avoid click-bait offers

Click-bait offers with a lot of stipulations is just like a poor marketing strategy. This offer would just like to entice customers to promotions that will only frustrate them. Simple and honest offers like discounts and freebies would definitely love by your customers.

7. Treat employees the way you expect them to treat your customers

For every business, owners should treat employees with respect and appreciation to all their contributions to the success of the business. Happier employees are likely to serve with dedication and build memorable experience for the customer of your business.

 

They say customer is always right, but there are times when you really encounter a customer that got a very unreasonable demand almost about everything but as person who is more on customer service – you can’t do anything but to deal with how they do it. Most customer service representative just smiles and let that demand go and address it to the best way they can be.

Dissatisfied customers are unfortunately a fact in a business life. How you will respond will determine whether the customer goes far and tell it to her family, friends and social media and let them know how horrible the service is or instead to rave about it.

Well here are tips on how you can handle the customer who is irate.

ASSUME THAT THE CUSTOMER HAVE THE RIGHT TO BE ANGRY

Nobody makes mistakes on purpose – that is for sure, but they do happen. Whatever services you have behind a counter or in any capacity that directly interfaces with customer then you are going to encounter customer that are irate at some time. The most common response is to evaluate the merit of complaint or demand they are having while you are listening.

LISTEN TO EMOTION WITHOUT EMOTION

Listen to the inflections and emphasis that the customer places on specific topics to identify the emotional means. You have to listen to the emotions as well as the words. This will definitely help you identify the specific item or items that need a must attention.

BE PATIENT

Customer conversations come in tons. When the customer is at the peak of expressing anger, anxiety or distress is patient and listen. It is not effective to interrupt the customer when he or she is venting combustible sentiments. Sometimes the customer anger will just blow them instantly like waves crashing from the ocean. When that happens, be patient and wait for the customer to run out of emotions before you approach them and explain your stand.

SPEAK SOFTLY

If you have a customer who is very loud and abusive – remember you have to respond by speaking softly and with a very steady tone. If you try to shout over the customer or talk over the customer then they have the tendency to be angrier and that will tempt them to create a scene. Silence is the golden cue that it is time to speak your important message.